FREQUENTLY ASKED QUESTIONS:
How long will it take to ship?
Because of the unpredictable nature of courier services, we have over-estimated delivery times a little (below).*
> NZ Addresses: 2-4 working days from order.
> NZ PO Box or Rural Delivery: 3-5 working days from order.
> AUSTRALIAN Addresses: 10-14 working days from order (sometimes sooner)
*If you don't receive your goods in a timely manner, please do let us know.
What happens if my order is damaged?
Please let us know as soon as possible (with a photo), and we will replace the damaged item immediately. If you would prefer a refund, just let us know and we will sort that for you.
What happens if an item is SOLD OUT?
If an item sells out, we will put a note on to let you know when it is next available. If you are nervous about missing out, contact us, and we can put through a back-order.
Occasionally, an item is permanently un-available. In that case, we will remove it from the website.
Does Kat hand autograph every book?
She sure does. Each book is lovingly hand signed by Kat.
What about orders to the rest of the world?
At this point, we are so busy with our New Zealand and Australian orders, we haven't got the capacity to open up international orders.
If your intended international order was going to be more than $150NZD, and you are happy to wait the delivery time (which can be up to 20 days), contact me and I can create a custom order for you.
Thank you so much! Everytime somebody makes an order, we do a little happy dance!