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Q & A

FREQUENTLY ASKED QUESTIONS:

How long will it take to ship?

Please understand that we may have delays in shipping times due to Covid-19 international and national freight delays. This is information is changing frequently.

UPDATE: Due to huge cost increases and unreliable shipping (all related to Covid-19), we have temporarily had to turn off shipping to the rest of the world. (updated 27/09/2020)

What happens if my order is damaged?

Please let us know as soon as possible (with a photo), and we will replace the damaged item immediately.  If you would prefer a refund, just let us know and we will sort that for you.

What happens if an item is SOLD OUT?

If an item sells out, we will put a note on to let you know when it is next available.  If you are nervous about missing out, contact us, and we can put through a back-order. 

Occasionally, an item is permanently un-available. In that case, we will remove it from the website.

Does Kat hand autograph every book?

Yes! Let me know if you would like a special message.

Thank you so much! Every time somebody makes an order, we do a little happy dance!