Q & A
FREQUENTLY ASKED QUESTIONS:
How long will it take to ship?
Please understand that we may have delays in shipping times due to Covid-19 international and national freight delays. This is information is changing frequently.
UPDATE: Due to huge cost increases and unreliable shipping (all related to Covid-19), we have temporarily had to turn off shipping to the rest of the world. (updated 27/09/2020)
What happens if my order is damaged?
Please let us know as soon as possible (with a photo), and we will replace the damaged item immediately. If you would prefer a refund, just let us know and we will sort that for you.
What happens if an item is SOLD OUT?
If an item sells out, we will put a note on to let you know when it is next available. If you are nervous about missing out, contact us, and we can put through a back-order.
Occasionally, an item is permanently un-available. In that case, we will remove it from the website.
Does Kat hand autograph every book?
Yes! Let me know if you would like a special message.
Thank you so much! Every time somebody makes an order, we do a little happy dance!